OEM Terms and Conditions
Enclosed you will find our updated terms and conditions for OEM Cerakote projects. Any requests, exceptions, or adjustments to our normal terms and conditions will need to be noted, agreed to, and signed by both parties when exceptions are put in place. If you have any questions, concerns, or would like to request an adjustment for your account, please reach out directly to your rep or email us at oemservices@weaponworksllc.com.
Acceptance of Terms
By proceeding with any OEM custom projects with Weapon Works LLC, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined below.
Scope of Services
Weapon Works LLC provides Cerakote, Laser Imaging, Laser Stippling, Custom Work, Refinishing, Gunsmithing, and many other firearms related services to its customers. All transactions are subject to availability and acceptance by Weapon Works LLC.
Limitation of Liability
Weapon Works LLC shall not be held liable for any monetary or legal penalties arising out of or in any way connected with the consumer or commercial use of your company’s products or services.
Payment Terms
Net Terms: We offer Net 30 terms standard to our OEM customers. Extended payment terms are available on larger projects. These projects will be assessed on a case-by-case basis, please ask your sales representative if you are interested in extended Net terms. Payment is due 30 days after the invoice is issued and the due date will be outlined on the invoice. We reserve the right to refuse Net terms to any customer for any reason.
Late Fees: For invoices written under Net terms, a one time 5% late fee will be assessed on the day following the invoice’s due date if payment has not been received. The following month, the account will be assessed a 1.5% per month late fee for any month or portion of any month payment is not received.
Grace Period: We allow a grace period of up to 7 days (per invoice) on the first 2 invoices that have been billed to new customers. During this grace period - if the payment is more than 7 days late, standard late fees (outlined above) will be applied. For any existing customers, the grace period will be extended to your next 2 invoices from the time these terms and conditions are sent to you.
Payments accepted: company check, ach, or credit card. There are no fees for credit card payments under $2000. There is a 3% credit card fee applied for orders over $2000. There are ach and credit card payment links on your final invoice, or you can remit payment to: Weapon Works LLC, 1110 Vaughn Rd., Burlington, NC 27217. Please make all checks payable to: Weapon Works LLC.
Lead Times
Our quoted lead times vary depending on our internal schedule. We attempt to give the most accurate information at the time it is being requested, but cannot always estimate what future schedules will look like. We ask that all of our customers understand and agree to potential changes in lead time. If a PO or project takes longer than estimated, there is no change to payment terms or pricing due to delay. All payments, pricing, and invoice terms will stay the same even if we go beyond the quoted lead time. Your representative will communicate the best information they can offer regarding lead times (including changes). This communication may happen via phone, text, or email. If a hard deadline is requested by the customer, we will do everything in our power to meet your deadline but can never offer a 100% guarantee.
Pricing
All pricing is subject to change pending a review with the customer, but we will always honor the price quoted to the customer once a PO has been accepted. If pricing needs to be changed in the future we will inform the customer before accepting another PO. There are specific cases in which pricing needs to be adjusted due to special masking requirements, internal processes that require changes, additional labor required, etc. We will communicate the reasons for any price increases with the customer during the pricing review.
Delivery and Shipping Terms
Unless otherwise agreed to, shipping to and from Weapon Works LLC is the responsibility of the customer. We have 3 options to cover shipping and it is the customer’s choice:
1. Add cost of shipping to invoice (default)
2. Use customer’s account number
3. Build shipping cost into price of service/ goods
Our default is to ship at the lowest cost option, and add the cost of shipping to your invoice. If you have another preference, you must inform your representative and it will be noted moving forward. You can also choose which carrier you would like to use (for non-freight shipments), we process USPS, FedEx, and UPS daily. Weapon Works LLC will make every effort to ensure timely delivery of products. However, we can not be held liable for delays beyond our control.
RMAs & Returns
RMA requests must be made within 14 days of the receipt of the product. This 14-day period will be based on the day that the tracking number shows the delivery of the product. If an RMA request is made outside of the 14-day timeframe accepting the RMA is then at our discretion. RMAs outside of the 14-day period would be personally reviewed by our owner and management team for a decision to be made.
Not accepted for RMA
- Masking that we were not made aware of.
- Missed stencils
- Unexpected sheen or gloss with color selection, as we process per Cerakote’s color
standards
- General complaints regarding uncontrollable attributes of Cerakote
- Gouges or damaged material under the coating
- Incorrect pattern or colors but were requested by customer
Accepted for RMA (unacceptable Weapon Works QC Standards):
- Chipping or Peeling
- Incorrect pattern or colors as detailed by customer
- Masking requirements not met (if agreed to by Weapon Works LLC)
- Missed spots showing bare material
- Damaged in shipping (case by case basis at Weapon Works LLC discretion)
RMA Shipping
If your project(s) qualify for an RMA - you may request a return label at no charge or send the items back on your own.
Customer Opted Rework
If our customer is unhappy with the final product produced, but it still falls within all QC guidelines outlined by Weapon Works, the customer may opt to request a rework at a discounted rate. Anexample of this would be if the customer picks Urban M81 but is ultimately not satisfied with thefinal color selection they made, you may request a rework to something different at a discounted rate.
Intellectual Property
All content provided by Weapon Works LLC, including but not limited to logos, trademarks, images, and text, videos, are the sole property of Weapon Works LLC and are protected under USPTO protections. Customers may use our imagery, logo, name and other intellectual property with the express permission of a Weapon Works LLC representative. Any content produced by Weapon Works LLC is only to be used to market and sell products and services that we are involved in producing.
Changes to Terms
Weapon Works LLC reserves the right to update or modify these terms of service at any time without notice. Weapon Works LLC will provide a copy of our terms any time it is requested. Weapon Works will send out an email anytime we update our terms and conditions.